These Terms and Conditions apply to all purchases made through the Pon Addict online shop.
By placing an order, you agree to these Terms and Conditions. Please read them carefully before purchasing.
1. About Pon Addict
Pon Addict is an online shop selling live plants and plant-related items.
For questions about orders, shipping, returns, or product information, please contact Pon Addict through the shop contact form or via Instagram.
Instagram: @pon._.addict
2. Products
Pon Addict sells live plants and other plant-related items.
Live plants are natural products. Each plant is unique and may vary slightly in size, shape, colour, leaf pattern, root structure, and general appearance.
Product photos are provided to represent the plant or item as accurately as possible. Where a listing shows the exact plant for sale, this will be stated in the listing. Where a listing uses example photos, the plant received may vary naturally from the images shown.
Plant sizes, leaf counts, colouration, variegation, and condition may change over time because plants continue to grow.
3. Live Plant Condition
All live plants are checked before dispatch and packed with care.
Because plants are living items, minor cosmetic imperfections may be present. These can include small leaf marks, older leaf yellowing, minor blemishes, mechanical damage on older leaves, or natural variation in growth.
These cosmetic details do not usually affect the health of the plant and are not automatically considered faults.
4. Ordering
When you place an order, you are making an offer to buy the selected item or items.
An order is only accepted once payment has been received and the order has been confirmed.
Pon Addict reserves the right to cancel or refuse an order if:
- An item is unavailable
- There is an error in the listing or price
- The plant is no longer suitable for sale
- The delivery address is outside the available shipping area
- There is a suspected payment, fraud, or checkout issue
- Weather or shipping conditions make sending a live plant unsafe
If an order is cancelled by Pon Addict, you will receive a refund for the cancelled item or order.
5. Prices and Payment
Prices are shown in GBP.
Payment must be made at checkout using the payment methods available on the shop.
Prices may change at any time, but this will not affect orders already placed and confirmed.
Delivery charges, where applicable, will be shown at checkout before payment is completed.
6. UK Shipping Only
Pon Addict currently ships to UK addresses only.
International shipping is not available at this time. This includes orders outside the United Kingdom, even if the customer is willing to arrange or pay for international postage.
Live plants are subject to import rules, phytosanitary requirements, customs inspections, and delays that are outside my control, so I am not able to offer international shipping through the shop.
If this changes in the future, international shipping information will be updated on the shop.
7. Shipping Method
Pon Addict uses Royal Mail as the standard shipping provider.
Available shipping options and prices will be shown at checkout where applicable.
If you would prefer to discuss an alternative shipping arrangement, please message me on Instagram before placing your order or as soon as possible after ordering.
Instagram: @pon._.addict
Alternative shipping arrangements are not guaranteed and will only be offered where practical.
8. Dispatch Times
Orders are usually dispatched as soon as reasonably possible.
Live plant orders may be delayed if weather, plant condition, postal disruption, or other circumstances make immediate dispatch unsuitable.
Pon Addict may hold live plant orders briefly to avoid shipping during poor weather, postal delays, or over weekends where possible.
9. Delivery
Once an order has been handed over to Royal Mail, delivery times and parcel handling are outside Pon Addict’s direct control.
Pon Addict is not responsible for delays caused by Royal Mail, missed deliveries, depot storage, incorrect delivery details, or circumstances outside my control.
Please make sure your delivery address is correct before placing your order.
10. Incorrect Address
You are responsible for providing a complete and accurate delivery address at checkout.
Pon Addict is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
If an order is returned because the address was incorrect, incomplete, or the parcel was not collected, any refund or re-shipping option will be reviewed case by case.
For live plants, refunds may not be possible if the plant is returned in poor condition due to failed delivery, non-collection, or incorrect address details.
11. Missed Deliveries and Collection
You are responsible for receiving your parcel or collecting it promptly if Royal Mail leaves a delivery notice.
Live plants should be unpacked as soon as possible after delivery.
Pon Addict is not responsible for plant decline caused by missed deliveries, parcels left uncollected, delayed unpacking, or exposure to unsuitable temperatures after delivery.
12. Order Cancellations Before Dispatch
If you need to cancel an order, please contact me as soon as possible.
If your order has not yet been packed or dispatched, I may be able to cancel it and issue a refund.
If your order has already been dispatched, it cannot be cancelled while in transit.
13. Returns and Cancellation Rights
Different return rules apply depending on whether you purchased a live plant or a non-living item.
Live Plants
Live plants are living, perishable items.
Because of this, live plants cannot be returned because of a change of mind.
Once a plant has left my care, it may be exposed to conditions outside my control, including postal delays, temperature changes, depot storage, missed deliveries, and handling during transit.
This does not affect your statutory rights if a plant arrives damaged, faulty, or significantly not as described.
Non-Living Items
For eligible non-living items, you may request a return within 14 days of receiving your order.
After notifying me, you then have another 14 days to return the item.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging where applicable.
Return postage is the customer’s responsibility for change-of-mind returns unless otherwise required by law.
14. Damaged, Faulty, or Incorrect Orders
If your order arrives damaged, faulty, or incorrect, please contact me as soon as possible.
For live plants, please contact me within 24 hours of delivery where possible. This is important because plant condition can change quickly after arrival.
Please include:
- Your order number
- Clear photos of the item or plant
- Clear photos of the packaging
- Clear photos of any damage
- A short description of the issue
Please do not throw away the packaging before the issue has been reviewed, as it may be needed for a Royal Mail claim.
Where an issue is confirmed, the resolution may include a refund, partial refund, replacement where available, or another suitable solution.
15. Normal Shipping Stress in Plants
Some shipping stress is normal with live plants.
This may include:
- Minor leaf marks
- Slight drooping
- Older leaf yellowing
- Small cosmetic blemishes
- Temporary wilting after unpacking
- Minor substrate movement during transit
These issues are not automatically considered faults.
Each case will be reviewed fairly based on the plant, the evidence provided, the delivery timeline, and the condition on arrival.
16. Refunds
Approved refunds will be issued to the original payment method.
Refunds for eligible returned non-living items will usually be processed once the item has been received and checked.
For damaged, faulty, or incorrect orders, refunds or other resolutions will be handled after the issue has been reviewed.
Original delivery charges may not be refunded for partial returns unless required by law or agreed as part of the resolution.
17. Exchanges and Replacements
Exchanges and replacements are not guaranteed.
For live plants, replacements are only possible if suitable stock is available.
If a replacement is not available, another appropriate resolution may be offered where necessary.
18. Product Care After Delivery
You are responsible for caring for live plants after delivery.
Pon Addict is not responsible for plant decline caused by unsuitable care, unsuitable growing conditions, overwatering, underwatering, pest exposure after delivery, inappropriate substrate changes, incorrect lighting, temperature stress after delivery, or other care-related issues once the plant has arrived safely.
Advice may be provided where possible, but the buyer remains responsible for ongoing care after delivery.
19. Plant Information and Advice
Any care information provided by Pon Addict is general guidance only.
Plant care results vary depending on environment, temperature, humidity, light, watering, substrate, nutrients, and buyer experience.
Pon Addict is not responsible for plant loss or decline caused by following, misapplying, or adapting general care advice after delivery.
20. Availability
All items are subject to availability.
Because live plants can change condition, grow, decline, or become unsuitable for sale, Pon Addict reserves the right to remove listings, cancel orders, or offer an alternative resolution if an item is no longer suitable to send.
21. Website Accuracy
I aim to keep product information, pricing, availability, and shop content accurate.
However, errors may occasionally occur.
Pon Addict reserves the right to correct errors, update listings, refuse orders, or cancel orders where information has been listed incorrectly.
22. Promotions and Discounts
Discount codes, promotions, and offers may be changed, paused, or withdrawn at any time.
Discount codes cannot usually be applied retrospectively to orders already placed.
Only one discount code may be used per order unless the shop allows otherwise.
23. Personal Information
Customer information is used to process orders, arrange delivery, provide customer support, and manage shop operations.
Personal information will only be used in line with the shop’s Privacy Policy.
Pon Addict does not sell customer personal information.
24. Intellectual Property
All Pon Addict branding, product descriptions, images, logos, graphics, written content, and other shop materials belong to Pon Addict unless otherwise stated.
You may not copy, reproduce, edit, redistribute, or use Pon Addict content without permission.
25. Limitation of Liability
Pon Addict is not responsible for indirect losses, loss of profit, loss of opportunity, or issues caused by events outside my reasonable control.
Nothing in these Terms and Conditions limits or excludes liability where it would be unlawful to do so.
This includes your statutory rights as a consumer.
26. Events Outside My Control
Pon Addict is not responsible for delays or failure to fulfil obligations caused by events outside my reasonable control.
This may include severe weather, postal disruption, strikes, illness, supply issues, technical problems, changes in law, or other unexpected circumstances.
27. Changes to These Terms
Pon Addict may update these Terms and Conditions from time to time.
The version published on the shop at the time you place your order will apply to that order.
28. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the UK, you may also have rights under the laws that apply where you live.
29. Contact
For questions about these Terms and Conditions, your order, shipping, returns, or refunds, please contact Pon Addict through the shop contact form or message me on Instagram.